Our 30-day guarantee
Every order includes a sample of the scent you bought. Try the sample first.
If the fragrance isn't for you, return the bottle within 30 days of delivery with the product carton seal intact and we'll refund it in full. Keep the sample.
The seal on the product carton is what matters, not the outer shipping box, which you're meant to open.
Faulty or damaged items
If anything arrives damaged or faulty, email hello@stoafragrance.com with your order number and a photo as soon as you can, ideally within 7 days of receiving it. This timeframe is guidance only and doesn't affect your statutory rights under the Consumer Rights Act 2015. We'll replace or refund faulty items, including return postage.
How to return
1. Email hello@stoafragrance.com with your order number.
2. We'll send you a prepaid returns label, no printer needed, just a QR code.
3. Repack the sealed bottle in its original packaging and drop it at any Post Office.
4. Once it reaches us, we'll refund your original payment method within 5 working days.
Return postage is on us. Please keep the original shipping box and packaging until you're sure. If a return is damaged because it wasn't adequately repackaged, we may reduce the refund to reflect the loss in value.
Not covered
Bottles whose carton seal has been broken (except faulty items). Returns requested after 30 days. Samples, yours to keep, not returnable.
Discovery Sets and the credit
Every Discovery Set includes a credit towards a full-size bottle, emailed to you when your set is delivered. If you return your Discovery Set, its credit is cancelled. If the credit has already been used, its value is deducted from your set refund. Opened sets can't be returned for hygiene reasons. Unopened, sealed sets can be returned within 30 days.
Returns address
STOA FRAGRANCE, Unit 48, Cariocca Business Park, 2 Sawley Road, Manchester M40 8BB, United Kingdom